All Golden Horn Outdoor knives are backed by a lifetime warranty against manufacturing defects. Our blades are built to last, and we stand behind every knife we craft.

Most orders are processed and shipped within [1-2 business days], with expected delivery times of [3-7 business days], depending on your location. You’ll receive a tracking number to monitor your shipment from the moment it leaves our warehouse until it arrives.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To
be eligible for a return, your item must be in the same condition that
you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goldenhornoutdoor@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goldenhornoutdoor@gmail.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the
issue and make it right.

Exceptions / non-returnable items
Certain types
of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or
personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable
liquids, or gases. Please get in touch if you have questions or concerns
about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what
you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method. Please remember it can take some time for your bank or
credit card company to process and post the refund too.